Dispute Survey Page

Let's get your dispute started!

First, select the issue you're experiencing with your order.
This will help us understand your concern and work toward a fast resolution.

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We're sorry you're experiencing this!

Let us help you resolve this as quickly as possible.

Please enter a valid email address

What is the order number of the transaction you wish to dispute?

Your order number can be found in the top-right corner of your confirmation email and begins with the “#” symbol.

#

Please enter an order number

What is the total amount of this order?

Enter the total amount as it appears on your bank or card statement.

$

Please enter the order amount

What payment method was used to complete this transaction?

Please enter the payment method

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Thank you! ✅

Your request has been submitted successfully.

To ensure we fully understand your situation, a member of our team may reach out within the next 24–48 hours to gather additional information.

Thank you for your patience — we're committed to resolving this as quickly as possible.

IMPORTANT: Do not file a separate dispute with your bank or PayPal, as this will delay your refund. Banks take up to 90 days to process disputes, while our team works around the clock to resolve your issue quickly.